Returns Policy

At Lucky Time Enterprises Limited, we strive to provide our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward returns policy.

We encourage you to inspect your order upon delivery and contact our Customer Service Support immediately if you have any questions or concerns. Returns are valid within three days of delivery, as indicated by EMS/local courier service. Requests made beyond the specified period will not be eligible for exchange or return, as tobacco products have a unique nature and deteriorate if not stored properly.

To be eligible for return, the product must be in its original packaging and resalable condition. This includes the packing of the inner and outer boxes, logo, and number of tobacco products. Exchanges and refunds do not apply to products with missing or damaged pieces.

If your return is approved, please send the parcel back to Lucky Time Enterprises Limited in proper packaging within two days of confirmation from our Customer Service Support. We will arrange for re-delivery or refund in store credit once we receive the goods. All related fees will be handled by the customer.

Please note that a processing fee will be charged for each refunded parcel. The postal fee will be deducted from the original refund price. The mailing fee of the original parcel will be deducted from the total refund amount accordingly.

Note that Lucky Time Enterprises Limited will ship goods in pre-configured bundles which reflect the shipping charges.

Re-shipment of packages, Lucky Time Enterprises Limited will not re-ship the original package. On receipt of a returned parcel we will confirm receipt by issuing a refund through our store credit system. 

All parcels shipped out from Lucky Time Enterprises Limited are prepared with a uniform standard. If you receive a deformed, damaged, or obviously repackaged parcel, please take photos and report immediately to the courier. Our Customer Service Support is always available to assist you further.

The inbox of our website is staffed during regular working hours. Information on standard questions is provided automatically by checking the various answers. For matters which require personal feedback please leave a written message to which we will revert.

For your own rights and interests, please read the terms and conditions carefully before purchasing on the websites of Lucky Time Enterprises Limited. Products without defects cannot be returned or exchanged.

Thank you for choosing Lucky Time Enterprises Limited. We value your business and are committed to providing you with the best possible shopping experience. If you have any questions or concerns, please do not hesitate to contact us.